Below are the Terms and Condition’s (“NikMitchell.com”, “We”, “Us”, “The Designer”).
The terms and conditions set forth are a result of NikMitchell.com working with clients over a period of 15+ years, and are specifically listed to manage expectations and outcomes, and protect both you “The Client” and “NikMitchell.com.”
It is highly crucial that you (“The Customer”, “The Client”) take time to read through thoroughly and ensure you fully understand these terms and conditions and their significance before you contract NikMitchell.com for any project. Please also note that from time to time we may need to alter these terms and conditions & prices without notice.
Payment & Refund Policy
“The Client” agrees to pay:
50% non-refundable deposit of the quoted amount when project is invoiced.
All payment plans will be set to auto-pay.
50% balance is due within 3-4 weeks of project invoicing.
100% non-refundable payment on Logo Branding Projects.
Projects less than $500 are required to be paid in full at time of invoicing.
All unpaid invoices are cancelled within 24-48hrs.
Please Read: The project deposit is non-refundable & our terms of service serves as your contract . Once invoice is paid you are agreeing to all of the terms of service listed here and that were emailed.
If a project is canceled by “The Client”, for whatever reason, the deposit will serve as a cancellation fee. In the event “The Client” changes their mind for whatever reason, this deposit is non-refundable and the initial 50% deposit is forfeited and acts as a cancellation fee.
There is no refund after labor has been placed into project.
There is no refund on Domain Purchases as well as 12 month hosting that is purchased when domain name is purchased.
If an invoice is sent and is not paid with [no notification] within 15 business days, your site will be temporarily suspended, [any other service will be on hold].
After 30 days of non payment of the final invoice being sent, your site will be completely suspended and we will charge a restore fee + final payment in full before.
No final artwork or files without watermarking will be delivered until final invoices are paid in full.
Draft files (revision files, unselected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Nikmitchell.com
Logo Files are only sent once the project has been fully completed, in the formats of 1 each: PDF / JPG / PNG / (and/or SVG). .AI vector is not available.
Completion + Client Response Time
Graphic Design Projects completion time varies from anywhere from 1-2 weeks up to 21 business days (we say this because of our high demand and peak volume times) when content is submitted for said project.
Web Design Projects completion time varies from 3-8 weeks when content is submitted for said project. This does not include the revision stages.
All projects are calculated by 5 working business days (1 full week), with the exception of posted business hours, vacations, observed holidays and weekends.
Once your website is live from production or tracking is email for print materials, that concludes our production for hired project.
“The Client” must provide all information requested for project in a timely manner. If there is a delay on your behalf, the completion date of your project then changes. If “The Client” fails to respond for whatever reason, we will mark the project complete again forfeiting the initial deposit. This falls under the “Disappearing Act” policy. After 30 days of no communication there will be a $50 restart fee required or would be added to your final balance if there is one remaining. If over 45 days, your project (deals, credits and/or free offers) is forfeited, and no refund shall be issued. To restore services a 25% interest fee is added to your final payment.
We know certain information takes time to acquire to email us, which we respect and will place your project to start later than scheduled. All we ask is to keep in contact and reiterate that you need more time to gather information for the project.
After 30 days, If contracted to complete former project, the remaining deposit, if one was paid (with $50 restart fee) must be paid to resume services.
For ALL Projects, all material, products and other information that was requested in your essential email must be submitted before project is completed. If requested information is not submitted once completed, You, “The Client” is responsible for uploading any remaining information and/or products.
You receive a numerical limit of revisions in every package. Once all the revisions are exhausted, a fee will occur for any additional revisions after. Once you have submitted all your revisions in your package and your project is emailed, made live, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately. Once the website is made live or close to a 95% finish, any information that was requested in the essential email that was not sent over will count as a revision to be added to the website and/or project and is subject to an additional fee.
We do not design or answer calls outside of posted business hours, however emails may be an exception depending on the circumstances.
We have the right to decline any project at any moment for any reason and refund you the deposit if work has not been started.
We have the right to refund any project if client insists on being combative, rude or disrespectful to any team members.
Also, ALL communication will be made primarily through email. This is to ensure written documentation for both parties. Phone communication will only be granted by appointment only.